The UnitedHealthCare Military & Veterans (UHCMV) web portal for the Tricare West Region uses wellness information (liveandworkwell) from Optum. UnitedHealthcare Military & Veterans, a UnitedHealthcare business, draws on the unmatched experience and expertise of the UnitedHealth Group family of companies to provide affordable, high-quality health care to active duty military, retirees, and their families. In partnership with the Department of Defense, UnitedHealthcare provides health care services to over 2.9 million beneficiaries as the TRICARE Managed Care Support Contractor for the TRICARE West Region. More information at

The TRICARE West Region includes: Alaska; Arizona; California; Colorado; Hawaii; Idaho; Iowa (excluding the Rock Island Arsenal area); Kansas; Minnesota; Missouri (excluding the St. Louis area); Montana; Nebraska; Nevada; New Mexico; North Dakota; Oregon; South Dakota; portions of Texas (including El Paso); Utah; Washington; and Wyoming.

For more information about UnitedHealth Group, its executive team and annual reports, please visit

For more information regarding the Department of Defense TRICARE Health Care Program, please visit

Optum, the health services division of UnitedHealth Group, owns the wellness content for UHCMV through its subsidiary United Behavioral Health. Liveandworkwell content is reviewed by clinicians to provide reliable information. Non-clinical content is reviewed by professionals experienced in the relative subject. Optum provides information and technology-enabled health services. It is headquartered in Eden Prairie Minnesota and employs over 30,000 people. More information at

Contact Information:

UnitedHealth Group Military & Veterans: Tricare West- Customer Service for Beneficiaries & Providers
Monday-Friday 7:00 am - 7:00 pm Central time

UnitedHealth Group
PO Box 1459
Minneapolis, MN 55440-1459
(800) 328-5979

Optum Headquarters
13625 Technology Drive
Eden Prairie, MN 55344

United Behavioral Health
425 Market Street, 14th Floor
San Francisco, CA 94105

Important Note Regarding Site Content

The information and content (collectively "Content") on this website (the "Site") is for your general educational information only. This Site does not knowingly post or publishes health content that either contains false or misleading claims or promotes ineffective or dangerous products. This site does not accept advertising or sponsorship. We do not have a financial or business relationship to any of the sites to which we link unless otherwise stated.

In compliance with the Optum Editorial Board and Content Management Policy we staff and maintain a content editorial board that meets semi-annually at a minimum. Content and links are managed via guidance from the Editorial Board and reviewed annually for currency, engagement, accessibility, appropriateness, and accuracy. The Editorial Board is chaired by the Vice President of Content Strategy and Cross Product Solutions. The LAWW Content Editor is a permanent board member. Other board members are Optum Specialty Networks behavioral health employees, selected by the chair for two-year terms from the following areas; Clinical Operations, Quality Improvement, Consumer Affairs, Account Management, and Product (Behavioral Health, Employee Assistance Program, Work Life). The current members of the Editorial Board are:

C. Mau

Vice President, Content Strategy & Cross Product Solutions

C. Carnahan

Content Editor, Liveandworkwell

4 years Behavioral Health Services and Masters of Library and Information Science

A. Jacobs

Ph.D., Vice President, Behavioral Strategy & Analytics

P. Ashenden

Director of Consumer and Family Affairs

30 years of Human Service Experience with 20 years in administrative positions

F. Azocar

Vice President, Research and Evaluation

K. Doll

Vice President, Sls Optum Growth Payer/ Life Science

K. Damewood

Clinical Quality Analyst, Optum Population Health Management

In compliance with the United Behavioral Health Care Advocacy Policy, all Optum clinical personnel who use their professional clinical credentials within the context of their job responsibilities, including those who are involved in the clinical review process, are to be currently licensed in their respective discipline, and/or are to possess a current certificate or registration from a professional credentialing board in the United States. Clinical personnel who conduct clinical reviews hold an active, unrestricted license and board certification as a psychiatrist or addictionologist, or an unrestricted license as a doctoral-level psychologist, and are appointed by the Regional Medical Director or a senior clinical vice president/director to conduct peer reviews. By May 31 of each year, the Corporate Quality Management Department conducts an annual audit of the credentials verification of clinical personnel for accuracy and completeness.

In compliance with the UnitedHealth Group conflict of interest policy employees may not engage in any activities, including outside employment, that conflict or appear to conflict with their responsibilities to and interest of UnitedHealth Group. This Policy sets forth UnitedHealth Group's requirement that employees avoid conflicts of interest and outlines the process and requirements for disclosing and addressing potential conflicts. This Policy is applicable to all authors as well.

Accreditation Information:

NCQA Accreditation

Optum has received the following NCQA Managed Behavioral Healthcare Organization Accreditations:

  • United Behavioral Health dba Optum
  • OptumHealth Behavioral Solutions of California


About NCQA

The National Committee for Quality Assurance (NCQA) is a private, not-for-profit organization dedicated to improving health care quality everywhere. Since 1990, NCQA has assessed and reported on the quality of the nation's managed care plans. The information they provide is designed to help consumers and employers make more informed decisions about their health care. To learn more, visit their website here

URAC Accreditation

Optum has received the following accreditations:

  • URAC Health Utilization Management Accreditations:
    • Optum Behavioral
    • OptumHealth - Minnesota
    • OptumHealth Behavioral Solutions of California
  • URAC Health Web Site Accreditation:
    • United Behavioral Health


To learn more about URAC and its programs and accreditations, visit

The inclusion of links to other web sites does not imply any endorsement of the material on the web sites or any association with their operators. This site provides health information designed to complement and enhance your personal health management. It does not provide medical advice or other health services. It is not meant to replace professional advice or imply coverage of specific clinical services or products. The information featured in this site is general in nature and is not a substitute for professional health care. If you have specific health care needs, consult an appropriate health care professional.

© 2017 Optum, Inc. All rights reserved. Do not reproduce, transmit or modify any information or content on this website in any form or by any means without the express written permission of Optum.


To learn more about URAC and its programs and accreditations, visit the link above.


To learn more about NCQA and its programs and accreditations, visit the link above.